Customer Support

AAA Roadside Assistance

Car trouble after the game? AAA is offering free assistance after home games to fans parked at the arena with a flat tire, dead battery, or lockout. Call the arena security desk at (916) 928-6931 and AAA will come to the rescue!

Arena Hours of Operation

All doors open 90 minutes prior to tip-off.

Parking Lot

Parking lot opens 2 hours prior to tip-off.

Arena Drop-Off/Pick-Up Location

Fans transported to or from Sleep Train Arena via Uber, taxi or an alternate ride-sharing method may get dropped off and picked up at Lot H in front of the Box Office.

Guest Services Courtesy Desk

The Guest Services Courtesy Desk is located behind Section 122 on the concourse level. A Sleep Train Arena Representative will be available at the Guest Service Courtesy Desk during all games and arena events to assist you with any question or problem you may encounter while in attendance.

Box Office

The Box Office opens 2 hours prior to tip-off and closes at halftime for all Kings home games. Additionally, the Box Office is open during the following:

Monday through Friday 10 a.m. - *6 p.m.
Saturdays 10 a.m. - *4 p.m.

*Please note that hours may vary on holidays, so please call (916)928-6900.

Will Call

Will Call opens 2 hours prior to event start time – Photo ID is required for all Will Call pickups.

Lost and Found

During events, the lost and found is located at the Courtesy Desk behind Section 122. After an event, unclaimed items will be held at the Security Desk.

Kings Team Store

The Team Store is open for all Kings home games. Additionally, the Team Store is open during the following:

Monday – Friday: 10am – 6pm, Game Days: 10am – 5:30pm, Sat & Sun: Closed

Kings Team Store at Westfield Galleria in Roseville: Monday - Saturday 10 a.m. - 9 p.m., Sunday 11 a.m. - 6 p.m.

*Please note that hours may vary on holidays, so please call (916)928-3673.

You can also shop 24/7 online at for all the latest Kings merchandise. For more information, please call (916)928-3673.

In-Arena Assistance

Need help at Sleep Train Arena? Text “Kings” to 69050, followed by the issue and location.

Security Guidelines

The Sacramento Kings care about the safety of every guest and ask that all guests adhere to the following security guidelines:

Briefcases and purses will be allowed, but may be inspected at any time. Fans will not be allowed to re-enter after exiting Sleep Train Arena.

Following items are prohibited inside of Sleep Train Arena:

  • Bottles or cans
  • Back packs or large bags
  • Food coolers
  • Outside food/beverages (baby food permitted)
  • Frisbees and beach balls
  • Laser pointers
  • Any noise making devices (i.e. air horns, whistles, drums, plastic horns, etc.)
  • Fireworks
  • Illegal drugs and alcohol
  • Audio/Video recording devices
  • Weapons and dangerous devices of any kind
  • Any other items deemed unacceptable by Arena Management

Beverages & Food

Guests are prohibited from bringing any outside food or beverages into Sleep Train Arena.

  • Major credit cards are accepted at all Sleep Train Arena concession stands, kiosks and bars.
  • Credit cards accepted include VISA, MasterCard, American Express and Discover.
  • Debit cards with "Credit card acceptance" may also be used. (Debit cards that require pin number entry will not be accepted.)


Sleep Train Arena is a non-smoking facility. Smoking is not permitted in the building. The designated smoking areas are located at the Southwest and Northwest entrances.

Cameras & Recorders

Professional cameras are permitted for Kings events. Audio/video recorders, however, may not be brought into the arena without the express written consent of the Sacramento Kings.

In-Game Entertainment

Occasionally, the Sacramento Kings have various opportunities to contribute to in-game entertainment. Interested performers can contact Scott Freshour at Please include name/group name, a short bio, a video/audio sample, as well as a link to social media profiles that feature work.

Donate Your Tickets

If you find yourself unable to use your tickets to an upcoming game, please offer them to someone who can! Donate your tickets for use by local nonprofits by simply contacting the Community Relations Dept. at the following number to coordinate distribution of your tickets: (916) 928-8195. Please note that tickets must be received at least 3 business days in advance of a given game.

Disability Access

Sleep Train Arena and the Sacramento Kings are committed to accommodating the needs of all guests with disabilities. Our staff is happy to assist you or your guest upon arrival or prior to an event. To make arrangements, please call (916) 928-6900.

Restrooms: Wheelchair accessible restrooms are located throughout the arena on the concourse level. All restrooms are clearly marked.

Handicapped Accessible Parking: To locate accessibly parking, please park in Lot H. Please enter through Toll Plaza 5. For your convenience, you may also drop patrons off in front of the Box Office.

Concession Stand Accessibility: Each of the four main concession stands located on the concourse level feature an area to accommodate wheelchairs. These areas are located to the far right of each concession stand.

Hearing/Visual Assistance: The services of Sign Language Interpreters can be arranged by calling the Sleep Train Arena Box Office at (916) 928-6900. Please notify the Sleep Train Arena Box Office 7 days in advance of the event you are attending.

Arena Seating: Special seating is also available for visually impaired guests. Please contact the Sleep Train Arena Box Office for assistance at (916) 473-4029.

More Information

Additional Support