The National Basketball Association, Miami HEAT, and AmericanAirlines Arena are committed to creating a safe, comfortable, and enjoyable sports & entertainment experience. NBA fans have a right to expect an environment where:
Players respect and appreciate each and every fan.
Guests will be treated in a consistent, professional, and courteous manner by all Arena and team personnel.
Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language or obscene gestures. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
Guests will sit only in their ticketed seats and show their tickets when requested.
Guests who engage in fighting, throwing objects, or attempting to enter the court will be immediately ejected from the game.
Guests will smoke in designated smoking areas only.
There will not be any obscene or indecent messages on signs or clothing.
Guests will comply with requests from arena staff regarding arena operations and emergency response procedures.