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Front (L to R): Brea Schmidt, Lindsay Schwartz, Dan Purdy, Emily Nelman, Tim Horvath. Back (L to R): A.J. Bondi, Maryann Kellerman, Elizabeth Godek, Mike Sansone, Frank Schopler.

The Client Experience Team will exceed expectations of our clients through proactive service, anticipation of needs and delivery of a superior product to build loyalty with all members of the Cavaliers Season Ticket family. This will be accomplished by providing clear and consistent communication, creating relationships through personalized touch points and delivering unique experiences.

Our Client Experience Specialists are in place to assist you with any requests or questions regarding your account...whether big or small.

We thank you for your support and look forward to working with you.

A.J. Bondi Director of Client Experience (216) 420-2117 | abondi@cavs.com Signed by the Cavaliers: 2000 Hometown: South Euclid, OH College: John Carroll University Hobbies: Movies, traveling, watching sports, hanging out with friends and family. Favorite Cavaliers Moment: 2007 Eastern Conference Championship Game 5 in Detroit. Little known fact: I have a twin sister.

Elizabeth Godek Senior Client Experience Specialist (216) 420-2084 | egodek@cavs.com Signed by the Cavaliers: 2005 Hometown: Ann Arbor, MI College: University of Michigan Favorite Cavaliers Moment: Acquiring Shaq Hobbies: Running, shopping and traveling Little Known Fact: Traveled to the Beijing Olympics to watch fellow UM athletes compete in their respective sports

Tim Horvath Client Experience Specialist (216) 420-2292 | thorvath@cavs.com Signed by the Cavaliers: 2004 Hometown: Cleveland, OH College: Fordham University Favorite Cavaliers Moment: Winning the Eastern Conference Championship at home in 2007. Hobbies: Running and Golf Little known fact: I am a huge Bruce Springsteen fan

Maryann Kellermann Senior Director of Sales/Service (216) 420-2196 | mkellermann@cavs.com Signed by the Cavaliers: 1991 Hometown: Grafton, OH College: Baldwin Wallace Favorite Cavaliers Moment: The day we signed LeBron. Hobbies: Reading and cooking Little known fact: People call me MK

Emily Nelman Client Experience Coordinator (216) 420-2379 | enelman@cavs.com Signed by the Cavaliers: 2007 Hometown: Akron, OH College: University of Dayton Favorite Cavs Moment: Winning the Eastern Conference Championship in 2007 Hobbies: Traveling, golfing and watching sports Little known fact: I hate Key Lime pie.

Dan Purdy Client Experience Specialist (216) 420-2023 | dpurdy@cavs.com Signed by the Cavaliers: 2006 Hometown: Stow, OH College: Kent State University Favorite Cavaliers Moment: The entire 2008-09 Season (too many to choose just one). Hobbies: Golfing Little known fact: I consume an average of 4-5 cups of coffee a day.

Mike Sansone Manager of Premium Seating (216) 420-2144 | msansone@cavs.com Signed by the Cavaliers: June 1996 Hometown: Lansing, OH College: The Ohio State University Favorite Cavaliers Moment: Game 5 of the 2007 Eastern Conference Finals. Hobbies: Spending time with family, travel, anything sports Little known fact: Was in commercial with NBA Hall of Famer John Havlicek

Brea Schmidt Client Experience Manager (216) 420-2005 | bschmidt@cavs.com Signed by the Cavaliers: June 2006 Hometown: Oil City, PA College: Penn State Favorite Cavaliers Moment: Being present at St. Vincent-St. Mary High School to witness LBJ receive his first NBA MVP Award. Hobbies: Traveling with my husband; visiting family and friends back home in PA; listening to live music; following the Steelers/Penguins/Nittany Lions Little known fact: I’m a country music fanatic

Lindsay Schwartz Client Experience Specialist (216) 420-2572 | lschwartz@cavs.com Signed by the Cavaliers: 2008 Hometown: Lititz, PA College: Ohio University Favorite Cavaliers Moment: Watching LeBron hit the shot at the end of Game 2 vs. Orlando. Hobbies: Friends, family, shopping, sports & CAVS! Little known fact: I hate chocolate

Taylor Marcus Client Experience Specialist (216) 420-2229 | tmarcus@cavs.com Signed by the Cavaliers: 2008 Hometown: Shaker Heights, OH College: Saint Louis University Favorite Cavaliers Moment: Drafting LeBron James. Hobbies: Watching and playing sports, being with friends and family, anything Cleveland! Little known fact: I am a huge Notre Dame fan

Gerald Cannon Client Experience Specialist (216) 420-5950 | gcannon@cavs.com Signed by the Cavaliers: 2009 Hometown: Atlanta, GA College: Morehouse Favorite Cavaliers Moment: LeBron’s dunk on Damon Jones. Hobbies: Playing PS3, basketball, and reading Little known fact: Sucker for reality TV